Frequently Asked Questions

All retail and corporate Kuveyt Türk customers who use iOS 10.0, Android 5.0 and higher model mobile phones and also have internet banking password can use Mobile Branch.

You can immediately download the application from the link in SMS by writing MOBIL to 2848.
Click here to download from the App Store free of charge for iOS users
Click here to download Android App free from Google Play.
Click here to download Huawei App free from Huawei AppGallery.

When you install the Mobile Branch, you need to make a confirmation for temporary SMS from your mobile phone. You can only log in later with the Password you set here.

The password you use will be the one you use for all digital channels like Online Branch, Telephone Banking & Mobile Branch. To get a  password, you can go to the Call Center at 444 0 123.
We can only process passwords for our corporate customers at our branches.

The user name is the name given to the authorities of the corporate customers.

In mobile phone changes, you need to download and re-activate the Mobile Branch again. Click here for detailed information on activation steps.

In case you do not remember your password, you can set a new password after completing the required security verifications by switching to our Call Center at 444 0 123.

The mobile branch uses the Mobile Approval infrastructure, a new generation security system developed by Kuveyt Türk. You can do your work safely and visit our Mobile Security page for more information on security.

The data connection resulting from your use of the Mobile Branch will be charged by your operator on the basis of your existing tariff.

On iOS and Android operating systems, some permissions are required for certain functions of the Mobile Branch.

Permissions the application requires from your device and their explanations:

Contacts (Phonebook): Required on screens like GSM TL Top-up to allow phone numbers to be added from the phone book instead of entering them manually by hand. 

Location: Required for displaying information about the nearest Kuveyt Turk and for using the directions feature.

SMS Access: Required to automatically read and add codes sent by SMS to fields that require entering a verification code. (Only Android)

Phone: Required to allow you to call numbers in the application such as the Call Center and numbers on the Nearest Kuveyt Turk screen with one touch.

Camera, Photo / Gallery and Other Files: Required for you to be able to carry out operations or transactions in the application that require taking photos, adding photos or adding documents.

Wireless Communication (WiFi) Information: Required to alert you when there is no Internet connection.

Device Identity and Call Information: Required for security reasons to determine which device you are accessing the application through.

Other: Required for the application to work smoothly by giving it permission to run in the background, view network connections, add an application shortcut, read Google service configuration, have full internet usage authorization, and have vibration control.

The SIM card can be unblocked by our customers through the Call Center and on the website. The SIM card is blocked in any case that physically causes the SIM card to change. This block needs to be removed in order for our customer to be able to enter the Mobile / Internet branch or to make 3d secure transactions with Bank Card. If the customer does not have any contact with our bank that requires SMS reception for 90 days, the block is automatically removed due to BDDK’s decision. In order for the SIM to be unblocked, the customer must use his / her ID and card information. Click to unblock SIM card.