Security in Telephone Banking

Kuveyt Türk is the prime choice for a secure and smooth mobile banking experience. Below are tips and details about performing secure mobile banking transactions.

Everything You Should Know About Staying Safe in Mobile Banking

• Your customer number, single password, card information, one-time password, and other data you use for mobile banking transactions shall be known only to you. Never share such information with third parties, including Kuveyt Türk customer representatives.
• When using a mobile banking service, enter your information yourself using the keyboard. Please do not share your personal information with anyone, whether they request it in writing or verbally. In the event of a customer representative asking you to disclose such information, stop contacting the person and inform our bank.
• When you're receiving assistance from our customer representatives, they may request some personal information to verify your identity. This is done solely for your safety. Remember to update your information whenever it changes.
• Do not write down your password or save it on your device.
• Do not use special dates, such as birthdays, anniversaries, or the founding year of your favorite sports team, as your password. Similarly, avoid using combinations with sequential or easy-to-guess numbers.
• When using someone else's phone or a payphone, dial the number yourself. Make sure that the number is correct. After ending the call, check if the phone has registered any passwords you entered.